Effective Date: August 2025
At DFW Clean Collective, we understand that schedules change. To provide fair service to all customers and our cleaning teams, we follow the cancellation and refund policies below:
Cancellations
Appointments must be canceled or rescheduled at least 24 hours before the scheduled start time.
Cancellations made less than 24 hours in advance may be subject to a cancellation fee equal to up to 50% of the scheduled service price.
If our team arrives and cannot access your property (lockout, pets not secured, etc.), a lockout fee may be charged.
Rescheduling
You may reschedule an appointment at no charge if done 24 hours or more in advance.
Reschedules made with less than 24 hours’ notice may result in a fee.
Refunds
Payments are processed at the time of booking.
Refunds will only be issued in cases where services cannot be delivered due to circumstances on our end.
If you are unsatisfied with your service, please notify us within 24 hours. We may offer a re-clean at no additional cost or a partial credit at our discretion.
No-Show Policy
If you are not home or cannot provide access to the property at the scheduled time, no refund will be issued and a lockout fee may apply.
Contact Us
For cancellations, reschedules, or refund requests, please contact us:
Email: info@dfwcleancollective.com
Phone: 469-396-2330