Privacy Policy
Effective Date: August 2025
At DFW Clean Collective, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, booking system, or services.
Information We Collect
Personal Information: Name, email, phone number, and address when you book or request a service.
Payment Information: Payment details are processed securely through our payment provider. We do not store complete credit card numbers.
Service Information: Details about your property and requested services.
Website Usage Data: Information automatically collected such as IP address, browser type, and pages visited.
How We Use Your Information
To schedule, confirm, and provide cleaning services.
To send service reminders, confirmations, and updates.
To securely process payments and manage your account.
To improve our website, services, and customer support.
Sharing of Information
We do not sell or rent your personal information.
We only share information with trusted third parties such as payment processors and scheduling software when necessary.
We may disclose information if required by law.
Data Security
We use industry-standard measures to protect your information. All payments are encrypted and processed securely.
Your Rights
You may request access to, correction of, or deletion of your information.
To make a request, contact us at info@dfwcleancollective.com or call 469-396-2330.
Terms of Service
Effective Date: August 2025
By booking services with DFW Clean Collective, you agree to the following terms:
Services
We provide residential, commercial, and post-construction cleaning services throughout the Dallas–Fort Worth metroplex.
Services are subject to availability and may vary based on property type and condition.
Pricing & Payments
Prices are displayed during booking. Final charges may adjust if property size, condition, or requested extras differ from what was provided.
Recurring services begin with a Deep Cleaning at the deep clean rate to ensure your home starts at a maintainable level.
Payments are due at booking and are processed securely through our system.
Cancellations & Rescheduling
Cancellations or reschedules must be made at least 24 hours before the appointment.
Cancellations made less than 24 hours prior may be charged a cancellation fee.
If cleaners are unable to access your property at the scheduled time, a lockout fee may apply.
Satisfaction Guarantee
If you are not satisfied with your service, notify us within 24 hours.
We may offer a complimentary re-clean or a partial credit at our discretion.
Liability
DFW Clean Collective is insured. We take care to protect your property and belongings.
We are not liable for pre-existing damage, normal wear and tear, or items not disclosed as fragile or high-value.
Customers are responsible for securing pets and valuables before service.
Contact Information
DFW Clean Collective
Email: info@dfwcleancollective.com
Phone: 469-396-2330