Cancellation & Refund Policy
Effective Date: August 2025
At DFW Clean Collective, we understand that schedules change. To provide fair service to all customers and our cleaning teams, we follow the cancellation and refund policies below:Cancellations
Appointments must be canceled or rescheduled at least 24 hours before the scheduled start time.Cancellations made between 12–24 hours in advance will incur a $50 fee.Cancellations made less than 12 hours before the scheduled start time will be charged 50% of the scheduled service price.If our team arrives and cannot access your property (lockout, pets not secured, etc.), a lockout fee will be charged.All cancellation and lockout fees are automatically charged to the payment method on file.Rescheduling
You may reschedule at no charge if done 24 hours or more in advance.Reschedules made with less than 24 hours’ notice may result in a $50 fee.Refunds
Payments are processed at the time of booking.Refunds will only be issued if services cannot be delivered due to circumstances on our end.If you are unsatisfied with your service, please notify us within 24 hours. We may offer a complimentary re-clean or a partial credit at our discretion.Refunds or credits will be processed within 5–7 business days.No-Show Policy
If you are not home or cannot provide access to the property at the scheduled time, no refund will be issued and a lockout fee may apply.Contact Us
For cancellations, reschedules, or refund requests, please contact us:Email: info@dfwcleancollective.com
Phone: 469-409-4332